How Value Health Eases Ipsen's
enrollment process
For Ipsen, we have delivered two impactful solutions to enhance patient support. The Patient Nexus CRM streamlined onboarding, caregiver engagement, and program management on Salesforce Health Cloud, while the Document Triaging solution automated enrollment handling and flagged missing information in real time. Together, these solutions reduced delays, improved accuracy, and accelerated patient access to therapy.
Business Background
Ipsen was looking for automating the enrollment process as their newly acquired drug gained traction attracting close to 50 enrollments per day. Enrollment into this program requires the submission of detailed forms by both patients and healthcare providers, often involving manual processes like faxing or emailing documents. These manual methods can lead to delays, errors, and increased administrative workload.
Our Solution
Our team implemented a solution automating Enrollment & Missing Information workflow to effectively offset the efforts spent by care coordinators during enrollment
- The system captures data from various sources, including emails, faxes, and portal uploads, and integrates it directly into the CRM or application systems
- Enrollment forms are processed in real-time, reducing turnaround times and enabling quicker patient access to support services
- The AI identifies missing or invalid information, prompting immediate notifications to rectify issues, thereby minimizing delays
Business Outcomes
- Processing times for enrollment forms were reduced, by 80% leading to faster patient onboarding
- Automation minimized data entry errors by 95%, ensuring that patients received timely and accurate support
- Patient time to therapy has been reduced by 3X resulting in increase in patient satisfaction
- By automating routine tasks, staff can focus on more critical activities, improving overall operational efficiency by offsetting 25% of their time spent on manual document processing